Return Window
We accept return requests raised within 7 days of delivery for most products. For our Heritage Handmade Collection, the window is 5 days from delivery, given the bespoke nature of these items.
What Can and Cannot Be Returned
- Items delivered damaged or broken
- Wrong product delivered
- Significant manufacturing defect
- Item materially different from listing
- Sealed product unopened and unused
- Used or washed items
- Natural colour/texture variation in handmade products
- Items without original packaging
- Customised or personalised products
- Items returned after the window
- Buyer’s remorse / change of mind
How to Raise a Return
Contact Us
Email info@palmandplush.com with your order number.
Share Evidence
Attach photographs of the product and packaging.
Approval
We review within 2 business days and share a Return Authorisation.
Ship Back
Pack securely in original packaging. We arrange pickup where available.
Refund
Processed within 5–7 business days of receiving the returned item.
Refunds
Refund Method
Refunds are credited to the original payment method within 3–10 business days depending on your bank.
Shipping Charges
If the return is due to our error, we bear the return shipping cost in full. For other accepted returns, a flat shipping fee of ₹99 will be deducted.
COD Orders
Refunds for Cash on Delivery orders will be processed as bank transfers. Please provide account details when raising the return request.
Cancellations
Orders can be cancelled within 24 hours of placement, provided they have not been dispatched. Email info@palmandplush.com with your order number.
Marketplace Orders
If you purchased through Amazon or Flipkart, please raise your return request directly through that platform. We are unable to process marketplace returns through our website.